Refund Policy – MyHostStore
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At MyHostStore (https://myhoststore.com), customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for our hosting and digital services.
1. Eligibility for Refunds
Refunds are only applicable under the following conditions:
- Shared hosting plans are eligible for a refund within 7 days of the initial purchase.
- Refunds apply only to first-time purchases.
- Refund requests must be submitted within the refund eligibility period.
2. Non-Refundable Services
The following services are non-refundable:
- Domain name registrations, renewals, or transfers
- VPS, Dedicated Servers, Cloud Hosting
- Setup fees, installation charges
- SSL certificates
- Digital services (SEO, web design, development, marketing)
- Renewals and upgrades
- Add-ons and third-party services
3. Abuse & Policy Violations
Refunds will not be issued if the account is suspended or terminated due to:
- Violation of our Terms of Service
- Spam, malware, phishing, or illegal activities
- Abuse of server resources
4. How to Request a Refund
To request a refund, please contact our support team:
- Email: support@myhoststore.com
- Subject: Refund Request
- Include your order ID, registered email address, and reason for the refund.
Refund requests are reviewed within 3–5 business days.
5. Refund Processing
- Approved refunds are processed to the original payment method.
- Processing time depends on the payment provider and may take 5–10 business days.
- Transaction fees (if any) are non-refundable.
6. Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in account suspension and permanent termination of services.
7. Policy Updates
MyHostStore reserves the right to modify this Refund Policy at any time. Changes will be posted on this page.