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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A popup will appear. It includes comprehensive info about all the operations that you can perform on the given page. Each context menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich range of instructional video clips describing how to work with our web hosting Control Panel. They're made for those of you who want to see how things are getting done rather than only reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you are looking for, have a glance at our extensive Frequently Asked Questions database, which covers questions asked by actual customers and provides practical solutions. We constantly "revamp" our Frequently Asked Questions section with new Q&A's so as to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can get in touch with our fantastic team of customer support engineers available 24-7-365 and ready to assist you with any problem. Each support ticket you send will be replied to within sixty minutes (the average support ticket response time being approximately 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 244806

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com